PPrivacy Policy
Our promise to you:
Effective Date: 1 July 2020
Review Date: 12 June 2026
At Hideaways Africa, your privacy matters. We are committed to protecting your personal information in accordance with South Africa’s Protection of Personal Information Act, 2013 (POPIA).
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how we protect it, and what rights you have in relation to your personal information.
By using our website, making an enquiry, or booking our services, you agree to the processing of your personal information as described in this Privacy Policy.
1. Who We Are
Hideaways Africa
95 Garfield Road
Kenilworth
South Africa
7708
Email: info@hideawaysafrica.com
Phone: +27 21 683 7826
Website: https://hideawaysafrica.com
2. What Personal Information We Collect
We collect only the personal information reasonably required to provide travel, accommodation, and related services.
This may include:
- Full name
- Date of birth
- Nationality
- ID or passport details
- Contact details, including email address, phone number, and address
- Travel details, including bookings, itineraries, travel preferences, and special requests
- Payment information, processed securely
- Dietary, medical, accessibility, or other specific requirements where necessary
- Website usage data collected through cookies or similar technologies
If you provide personal information on behalf of another person, you confirm that you have the authority to do so and that the person has been made aware of this Privacy Policy.
3. How We Use Your Personal Information
We use your personal information to:
- Arrange, manage, and confirm bookings
- Provide travel, accommodation, and related services
- Process payments securely
- Communicate with you about enquiries, bookings, itineraries, travel updates, or service changes
- Communicate promotional information where consent has been obtained
- Personalise and improve our services
- Improve our website and user experience
- Comply with legal, regulatory, immigration, safety, tax, and accounting obligations
- Respond to complaints, queries, or legal claims
- Protect our business, systems, staff, guests, and service providers
We do not use your personal information for unrelated purposes without your consent.
4. Sharing Your Personal Information
We may share your personal information where necessary to provide our services, complete your booking, or comply with legal obligations.
This may include sharing information with:
- Hotels, lodges, camps, and accommodation providers
- Airlines and transport providers
- Tour operators and activity providers
- Travel agents and booking partners
- Payment processors and financial service providers
- Travel insurance providers, where applicable
- IT, website, email, CRM, analytics, and marketing service providers
- Government authorities, regulators, immigration authorities, or law enforcement where required by law
We do not sell your personal information.
Where we share personal information with third parties, we take reasonable steps to ensure that they process it securely and only for the purpose for which it was shared.
5. Special Personal Information
In some cases, we may need to process special personal information, such as medical, dietary, accessibility, or religious-related dietary requirements.
We only collect this information where it is necessary to provide the requested travel or accommodation services, to meet your specific requirements, or where you have voluntarily provided it to us.
6. Marketing Communications
We may use your personal information to send you marketing communications about our services, offers, travel updates, or related products where you have consented to receive such communications or where otherwise permitted by law.
You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us at info@hideawaysafrica.com.
If you unsubscribe from marketing communications, we may still contact you about active bookings, enquiries, payments, travel arrangements, service updates, or other operational matters.
7. Cookies and Website Tracking
We use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyse website traffic
- Understand how visitors use our website
- Support marketing, advertising, and remarketing activities where applicable
You can disable cookies in your browser settings. However, some website features may not work properly if cookies are disabled.
Where required, we will request your consent before using non-essential cookies.
8. How We Protect Your Personal Information
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include:
- Secure storage of information
- Encryption where appropriate
- Access controls
- Limited access by authorised personnel
- Confidentiality obligations for staff and service providers
- Regular security reviews
- Secure disposal or anonymisation of information when no longer required
No system is completely secure, but we take reasonable precautions to protect your personal information.
9. How Long We Keep Your Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
- Providing travel, accommodation, and related services
- Managing bookings and customer relationships
- Meeting legal, regulatory, tax, accounting, or reporting obligations
- Resolving disputes
- Establishing, exercising, or defending legal claims
When personal information is no longer required, we will securely delete, destroy, or anonymise it.
10. International Transfers of Personal Information
Because we provide travel services, your personal information may need to be shared with service providers in other countries.
Where personal information is transferred outside South Africa, we take reasonable steps to ensure that it is protected in accordance with applicable data protection laws and used only for the purpose for which it was provided.
11. Your Rights Under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Request correction or updating of your personal information
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Request deletion of your personal information where legally permitted
- Lodge a complaint with the Information Regulator
To exercise your rights, please contact us at:
Email: info@hideawaysafrica.com
Phone: +27 21 683 7826
We may need to verify your identity before processing your request.
12. Information Regulator
You may lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.
Information Regulator South Africa
Website: https://inforegulator.org.za
General Enquiries: enquiries@inforegulator.org.za
13. Contact Us
For questions about this Privacy Policy or how we process personal information, please contact:
Hideaways Africa
Email: info@hideawaysafrica.com
Phone: +27 21 683 7826
Address: 95 Garfield Road, Kenilworth, South Africa, 7708
